Privacy Policy
Last updated: June 2026
1. Who We Are
This website is operated by the operator of this site ("we", "us", "our"), which arranges drain unblocking and cleaning services across South East London. We are committed to protecting your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
2. Data We Collect
When you contact us via our website, phone, or email, we may collect:
- Your name and contact details (phone number, email address)
- Your property address and postcode
- Details of the service you require
- Any information you provide in enquiry forms or correspondence
3. How We Use Your Data
We use your personal data to:
- Respond to your enquiries and provide quotes
- Arrange and carry out drain services at your property
- Communicate with you about booked services
- Improve our website and service delivery
4. Legal Basis for Processing
We process your data under the following legal bases:
- Contract: to take steps at your request prior to entering into a contract (e.g. providing a quote)
- Legitimate interests: to respond to enquiries and improve our services
- Consent: where you have opted in to marketing communications
5. Data Sharing
We do not sell your personal data. We may share your data with:
- the operator of this site, who is the data controller for your enquiry details and holds them under the retention period in section 6. Where you ask us to arrange an engineer, your details are passed to the vetted local drainage engineer who carries out the work
- Engineers and staff directly involved in delivering your service
- Web3Forms, which relays your enquiry from this site to our mailbox (acting as a processor; see their privacy policy)
- Law enforcement or regulators where required by law
6. Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, and to comply with legal obligations. Enquiry data is typically deleted after 12 months if no service is booked. Service records are retained for up to 7 years for tax and warranty purposes.
7. Your Rights
Under UK GDPR, you have the right to:
- Access your personal data
- Request correction of inaccurate data
- Request deletion of your data
- Object to or restrict processing
- Request data portability
- Withdraw consent at any time
To exercise any of these rights, please contact us using the details below.
8. Cookies
Our website uses a strictly necessary cookie to remember your consent preference. We do not use advertising or tracking cookies. See our Cookie Policy for full details.
9. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your data rights, please use the enquiry form on this site.
10. Complaints
If you are unhappy with how we have handled your data, you have the right to complain to the Information Commissioner's Office (ICO).